Attention to customers, his crew and the community has ranked Steve Thill, the Madras McDonald's store manager, among the top 1 percent of McDonald's managers nationwide.
This spring, Thill received a Ray Kroc Award for outstanding operations and involvement in the community. Out of McDonald's 13,000 restaurants and 139 managers nationwide, the award is only given to the top 1 percent.
Thill said the corporation sends representatives in periodically to score individual restaurants on customer service, quality service and friendliness.
"Our store usually scores higher than average by 10 to 12 percent," Thill said.
One reason for the happy crew of 55 employees in Madras is that Thill organizes activities like "Hawaiian Day" where they all wear tropical outfits, "People First Day," which recognizes employees efforts, and an annual Crew Picnic at Lake Billy Chinook. There are also "All-American Crew Competitions" where workers test their abilities to run the different work stations.
Thill, who has been with McDonald's for 10 years, is also an active participant in the community. He volunteers McDonald's services for many school events, and personally served last year as the vice chairman and this year as chairman of the Madras Boys and Girls Club Board of Directors.