by: Jim Clark, A new design proposed for TriMet’s transit shelters rankles advocates for the disabled Jan Campbell (left) and Michael Levine. Another rider wonders if it’s indicative of the agency’s overall attitude.

In the story about TriMet doing away with the old shelters for some newer, slightly lower-cost ones I have this to say: Focus on customer service (TriMet shelter plan challenged, June 13).

Out of necessity, recently I found myself to be a TriMet customer and have been less than impressed. One example would be in taking the Yellow Line MAX from Delta Park to downtown in order to catch the Blue Line MAX to Hillsboro.

Every day I watch the Blue Line MAX cross the bridge into downtown before the Yellow Line, leaving me to wait for the next Blue Line train to come along. Why would you have this happen when the Yellow ends downtown? It's not like people would be getting off the Blue to ride the Yellow, but the reverse of that is the reality.

Back to the shelter issue. Why would you want to create a smaller shelter while crowds waiting for inferior service are growing? I remember when the current shelters were installed, and they were too small even then during peak traveling times. Now TriMet wants to make a bad situation worse?

How about focusing your attention on improving customer service? I would be willing to bet that the financial troubles would start improving. As it is, I am glad my time as a TriMet customer has been limited.

Greg Hoffman

Northwest Portland

Leonard's intentions good, approach poor

A relatively small city, in a small state, is in no position to mandate ethanol content in gasoline (Portland to grow biodiesel industry, June 27). What Commissioner Randy Leonard and other government officials should be doing is 'greasing the skids' for entrepreneurs to create and implement lower-cost energy alternatives. Market forces will create the demand.

As far as mandates are concerned, we should be aligning ourselves with good ideas from our 800-pound gorilla to the south, California. Regarding exhaust emissions, Oregon Gov. Ted Kulongoski is doing just that.

Steve Baker

Southeast Portland

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