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New app puts City Hall in residents' pockets

Pothole got you down? Now, there’s an app to help you channel your frustration.

The city of Gresham has launched a new tool called “My Gresham,” which allows residents to request non-emergency services — such as fixing a pothole or removing graffiti — from their smartphones or the web, where they also can track the request as it’s completed.

From the app, residents can ask questions, check the city calendar and access the city’s social media pages. The app, which can be used in Spanish, Russian and 14 other languages, is available to download from the Apple App Store and Google Play.

“As technology changes and adapts, it is imperative that we move with it and use it to give our residents new and easier ways to conduct their business with the city of Gresham,” said Mayor Shane Bemis. “It is staggering to think that it was only a couple decades ago when the best ways to reach City Hall were a fax machines, snail mail and a landline. Times have certainly changed, and I am proud that Gresham is finding new ways to be responsive to citizens.”

On March 10, staff presented the app in the Gresham Library and walked residents through how to download and use it.

Council President Jerry Hinton described the app as being the “shortest distance between two points” in connecting the community with city staff.

Stephanie Betteridge, a senior manager in Gresham, said the app is “not so much about technology as it is about human connection.”

“It’s a digital place where staff and residents can come together to make the city better,” Betteridge said.

During the past two years, the city has made it a priority to connect with the community through digital tools.

It has launched two economic development apps, including Go Cart!, a garbage collection app, and partnered with Nextdoor.com, the private social network for neighborhoods.

For a complete list of features and how to download the app, visit GreshamOregon.gov/MyGresham.

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