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Fairview moves toward online-pay convenience

A small Fairview group should start its test run of an online utility payment system sometime this week, signaling the start of the process to fully implement new auto-pay software.

The new system will allow utility customers to pay their bill online and enroll in auto-pay.

“October will be the month we really implement it,” Folger said. “The customers will be able to go online and sign up themselves so we won’t have that confidential banking information siting around the office here.”

The software is supplied by the same company Fairview uses for its credit card payments, Linden Technologies. This could change, however, once Bank of the West completes its own auto-pay software. The city of Fairview recently switched its banking services from U.S. Bank to Bank of the West in July.

Folger added that this feature isn’t necessarily something customers have been demanding.

“Not a lot of customers voiced concern over it, however, realistically it’s something many cities and businesses offer these days,” she said. “So we thought we would offer it as well to make our customers lives’ easier.”

Once this software is up and running, the city may also evaluate paperless billing.

“We’re happy to send out bills to whoever wants them but I know there are some customers who would prefer not to receive a paper bill,” Folger said.

For those who are interested, instructions on how to sign up will be included in the October bills.