Nonprofit Elders in Action said the area is elder friendly

by: SUBMITTED PHOTO - An Allied Waste Services collection bin. The nonprofit Elders in Action announced that Allied Waste Services received its Age Friendly Certification.

Trained volunteers from Elders in Action evaluated the waste and recycling collection business in Lake Oswego based on its customer service, telephone access, physical layout and website readability for older adults.

The nationally recognized Age Friendly Certification program was established in Portland in 1993. The program provides education and awareness campaigns so businesses can better serve the needs of aging populations.

“We recognized a number of years ago how someone interacts with the business affects their ability to interact with their community independently,” said Age Friendly Program Manager Joan Corella. “Every day 10,000 people turn 65 in the United States, this is a large consumer group that Elders in Action is proud to provide advocacy for.”

Since 1993, more than 1,000 businesses have received certification. This year, 315 Portland-area businesses received certification. To receive certification, businesses must first contact Elders in Action. The organization then provides four volunteers — Lake Oswego Adult Community Center has active volunteers — to evaluate the business and provide feedback.

“In many cases, businesses do some wonderful, wonderful things,” Corella said. “But the small things can have a huge impact. Something as simple as how easily accessible a phone number is, the physical location, visible entry signs, doors and bathroom accessibility.”

Once the business receives certification it must re-apply for annual renewal. Corella said the Lake Oswego and West Linn area have strong supporters for elders in the neighborhood.

“For us, it’s all about awareness,” Corella said. “We really want businesses to understand this is a real opportunity. As people age we want them to be active and engaged, and if a business can support that, all the better.”

For more information about Elders in Action and the Age Friendly Certification, visit

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