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Consumer Cellular to double in size with new location

Company will take over the home of Tigard's previous top employer, Capitol One.

TIMES PHOTO: JAIME VALDEZ - Consumer Cellular CEO John Marick gives a tour of its Tigard facility in 2015. The company is planning a move to a much larger space in the Tigard Triangle this summer.A major cellphone carrier based in Tigard announced this week that it would leave its longtime home near Bridgeport Village, but it isn’t moving far.

Consumer Cellular announced on Monday that it would be packing up its longtime home and moving to two new spaces along Southwest 69th Avenue in Tigard.

TIMES PHOTO: JAIME VALDEZ - For 20 years, Consumer Cellular has made a name for itself marketing easy-to-use phones for seniors.The company needs the extra space, company officials said, because it has outgrown its previous home.

Consumer Cellular, which offers simple, easy-to-use phones targeted at seniors, has been growing like gangbusters.

The company celebrated its 20th anniversary last year and expects to pass $1 billion in revenue by 2018. In the past seven years, Consumer Cellular topped the customer satisfaction survey by Consumer Reporter five times.

The 82,000-square-foot-space, located at 12123 and 12447 S.W. 69th Avenue, in Tigard, is 2½-times larger than its current location, according to the company, and will allow them to hire an additional 250 employees, effectively doubling its Tigard workforce.

“At the very core of Consumer Cellular is our dedication to providing exemplary service for our more than two million customers, which is driven by our dedicated employees,” John Marick, Consumer Cellular’s CEO said in a statement. “As we continue to grow, we’re excited about the opportunity to multiply our employee volume and expand further in our hometown.”

The new site was previously the home of Capitol One, the city’s largest employer, which operated a call center at the site from 2012 until it closed last year, laying off nearly 900 employees.

Consumer Cellular says it plans to keep its 50,000-square-foot Tigard warehouse, and its call centers in Redmond and Phoenix, Ariz.

The new headquarters is located in the Tigard Triangle, a portion of town surrounded by Highway 217, Interstate 5 and Pacific Highway. The area has long been seen as a home for call centers and corporate buildings, but Tigard city officials say that they would like to redevelop the area and bring in more housing and retail businesses.

By Geoff Pursinger
Assistant Editor
The Times, serving Tigard, Tualatin and Sherwood
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