Power utilities warn of email scam

Portland General Electric, Northwest Natural Gas Company and Pacific Power customers are targets of a widespread email scam.

The scam emails claim to be from Atmos Energy, a natural gas utility based in Dallas, Texas, and PG&E, a combined natural gas and electric utility in San Francisco. PG&E is not affiliated with PGE in Oregon. The emails have been sent to people throughout the United States including to customers of PGE, NW Natural and Pacific Power.

The fraudulent billing message tells customers that their Atmos or PG&E bill is ready and provides a hyperlink to view it. If the recipient clicks on the link, it takes them to a compromised website that harbors malware. Anyone who receives this email should not click on any hyperlinks.

PGE, NW Natural or Pacific Power customers who are not sure about the authenticity of an email that appears to come from their utility are encouraged to go directly to the PGE website,, NW Natural website,, or Pacific Power website,, where they can log into their accounts and review their statements.

Customers with questions regarding this email scam can also contact PGE customer service at 503-228-6322 or 800-542-8818, NW Natural at 800-422-4012 or Pacific Power at 888-221-7070.

Contract Publishing

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